About Us
Sigma Metalytics is a family owned and operated business based in Chico, California, founded in 2013. We take pride in the fact that our components are sourced from the U.S.A. and each of our units is hand-built to order right here in our Chico factory.
We’re not a big tech company that can always overnight your order, but our engineers take the time to build, calibrate, and test each Precious Metal Verifier by hand to ensure they are the finest quality and have the highest accuracy.
We are happy to provide technical support on the phone or over email. We can help troubleshoot unexpected readings, odd coins, problems with a device, or anything else. If the person on the phone can’t answer your questions, they will get you in touch with someone who can.
​
If you have any questions or comments, please give us a call or send us an email. You’ll always speak to a real person.
Sigma Metalytics Contact
For information and support you can reach us at:
​
Email: info@sigmametalytics.com
​
Phone: (530) 562-4589
​
WhatsApp: +15305624589
​
Chat with us through the website!
​
We do not have a showroom, nor do we allow visitors at our facility.
All orders ship via UPS Ground or USPS Priority Mail. For questions about shipping and order fulfillment, please contact us.
​
If you believe your device needs service or repair, please contact us. If we determine your device does need to be sent into the factory for service or repair, remember to ship the device with all of its attachments.
​
Download our Limited Warranty below:
PRO Warranty
Original Warranty
Domestic Return, Refund, & Exchange Policy for Purchases from Sigma Metalytics
U.S. based customers who purchased directly from sigmametalytics.com have 30 days from delivery to request a return and refund. The device must be returned to us in like-new condition with all accessories, attachments, and parts included to be eligible for a full refund. We will provide a return shipping label for the device to be returned to us.
​
If you believe you received an incorrect or incomplete order, please notify us immediately so that we may correct any errors.
​
We do not accept exchanges or trade-ins for any devices.
​
Please email us at info@sigmametalytics.com or call us at (530) 562-4589 with any questions.
​
International Return, Refund, & Exchange Policy for Purchases from Sigma Metalytics
Subject to the laws in your country and/or jurisdiction, international customers who purchased directly from sigmametalytics.com have 30 days from delivery to request a return and refund. Other elements of the return, refund, and/or exchange process are handled on a case-by-case basis to account for the complexities of international shipping.
​
If you believe you received an incorrect or incomplete order, please notify us immediately so that we may correct any errors.
​
We do not accept exchanges or trade-ins for any devices.
​
Please contact us at info@sigmametalytics.com, call us at (530) 562-4589, or contact us via WhatsApp at +15305624589 with any questions.
​
Return, Refund, & Exchange Policy for Purchases from Distributors or Resellers
If you purchased your Sigma Metalytics PMV from a distributor or reseller, please contact them directly for refunds and returns.